Context appears when it matters.
Agents can understand the conversation and customer information without switching pages.
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Customer service that moves as one team
Every conversation,still feels personal.
Televan unites chat, context, quick replies, and team oversight so every response feels fast and personal.
Today
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One consistent service, from the first message to the customer's rating.
Live chat Agents & Supervisors Customer ratings EN · ID · 中文
Closer to customers.In step with your team.
Every role sees the right information to serve, monitor, and improve the customer experience.
Agents can focus on the customer.
Queues, conversation history, customer information, and quick replies come together in one calm view.
Agent workspace
Conversations3 active
ANew customerJust now
ROrder in progress2 mnt
MProduct information3 mnt
New customerActive chat
Can your team help me?
Of course. Tell me what you need and I will be happy to help.
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Customer context
- Status
- Active
- Channel
- Chat
- Language
- Indonesian
Quick replies that stay personal.
Find relevant replies as you type, then tailor them before sending.
Customers know who is helping.
The Agent's name and photo appear during chat, and customers can leave a rating when the service ends.
Service flows,without losing context.
The customer portal, Agent workspace, and Supervisor view connect in one clear flow.
Log inThe customer opens the brand portal.
An address such as brand.televan.app takes customers directly to a chat experience with your brand identity.
The conversation reaches the available team.
Agents respond with customer context, chat history, and quick replies that remain editable.
Service ends with feedback.
After the chat closes, the customer leaves a rating and the Supervisor sees it as part of the team's service quality.
Show up as your own brand.
Use your logo, navigation colors, and customer portal on a Televan subdomain prepared for your brand.
Log inData access follows role and brand.
The workspace limits access by account, role, and brand so service information stays in the right context.
Three languages, chosen per account.
Agents, Supervisors, and Super Admins can choose English, Bahasa Indonesia, or 中文 without changing another team member's language.
Before your teamstarts serving.
What is Televan?
Televan is a customer service platform by PT Cipta Dunia Digital that connects customer chat, Agent workspaces, and Supervisor oversight in one service.
Are chat and calls available?
Chat and voice calls are available directly from the customer portal. Availability depends on brand settings, service status, and operating hours.
How does the team get an account?
Accounts are created through administrator invitations. Supervisors and Agents open the email invitation, create a password, and then enter the workspace for their role. Public registration is not available yet.
Does a language setting apply to the whole team?
No. Language is a personal preference for each account. Changing yours does not change another team member's setting.
How does Televan keep brand data separate?
Every access request is checked against the account, role, and brand. The customer portal also uses conversation access limited to that customer's session.
TELEVAN